BooksSitemapBusiness & EconomicsTotal Quality Management
10 Essentials for High Performance Quality in the 21st Century by Diomidis H. Stamatis - 2011 - 360 pages
100 Methods for Total Quality Management by Gopal K Kanji, Mike Asher - 1996 - 237 pages
2005 Catalyst Member Benchmarking Report by Catalyst, Incorporated - 2005 - 48 pages
5S DAS RELAÇOES, OS by CLOVIS FERNANDES OYARZABAL - 80 pages
A profile of the U.S. senior quality executive by Deanna L. Cinelli, Lawrence Schein, Conference Board, American Society for Quality Control - 1994 - 34 pages
A Project-By-Project Approach to Quality by Richard Capper - 1998 - 277 pages
A qualidade desde o projeto by Joseph M. Juran - 1997 - 551 pages
A Total Quality Management Process Improvement Model - 1993 - 269 pages
Academic Initiatives in Total Quality for Higher Education - 1995 - 607 pages
Achieve total quality by David Hutchins - 1992 - 197 pages
Achieving Quality Super Series - 2003 - 136 pages
Achieving Quality Super Series - 2003 - 136 pages
Administrar Para La Calidad/ Quality Administration by Mario Gutiřrez - 1989 - 297 pages
An ounce of application is worth a ton of abstraction by J. Michael Crouch - 1992 - 247 pages
Analise do ciclo de vida de produtos by Jose Ribamar B. Chehebe - 1997 - 104 pages
Analisi multivariata per la qualità totale by Germana Scepi - 2002 - 223 pages
Analysis for Improving Performance by Swanson, Richard A. - 2009 - 352 pages
Analysis for Improving Performance by Swanson, Richard A. - 2009 - 448 pages
Analysis for Improving Performance by Swanson, Richard A. - 2009 - 440 pages
Analysis for Improving Performance by Swanson, Richard A. - 2009 - 568 pages
Analysis for Improving Performance by Swanson, Richard A. - 2009 - 324 pages
Analysis for Improving Performance by Swanson, Richard A. - 2009 - 524 pages
Analysis for Improving Performance by Swanson, Richard A. - 2009 - 488 pages
Applicazioni di qualità, ambiente, sicurezza nelle aziende. Secondo il programma EQDL. La patente europea della qualità. Con CD-ROM by Riccardo Lega - 2006 - 192 pages
Applying Quality Management in Healthcare by Diane L. Kelly - 2007 - 255 pages
Applying total quality management to systems engineering by Joe Kasser - 1995 - 298 pages
ASPECTOS HUMANOS DOS 5 SENSOS by JOSE ROBERTO CERQUEIRA OLIVEIRA, JOSE ROBERTO,CERQUEIRA OLIVEIRA - 100 pages
Atención al cliente: calidad en los servicios funerarios by Equipo Vértice - 2010 - 182 pages
Auditoria de sistemas de gestão by Jorge Pedreira de Cerqueira, MARCIA COPELLO MARTINS - 2004 - 145 pages
Balanced Measures for Strategic Planning by Kathleen E. Monahan - 2001 - 235 pages
Baldrige Award Winning Quality by Mark Graham Brown - 2008 - 362 pages
Baldrige winners on world-class quality by Kathryn Troy, Conference Board, National Institute of Standards and Technology (U.S.) - 1992 - 42 pages
BARATO SAI CARO !, O by ALVARO FROTA - 116 pages
Basic Metrology for ISO 9000 Certification by G. M. S. M. S. de de Silva - 2012 - 240 pages
Benchmarking by FUNDAÇÃO PARA O PREMIO NACIONAL DE QUALIDADE - 2005 - 126 pages
Benchmarking by Mardi Coers, Chris Gardner, Cynthia Raybourn, Lisa Higgins - 2002 - 86 pages
Benchmarking by Sue Tucker - 1996 - 82 pages
Benchmarking by Carol Jean McNair, Kathleen H. J. Leibfried - 1992 - 344 pages
BENCHMARKING by GERAL J. BALM - 212 pages
Benchmarking action plans & legal issues by Bureau of Business Practice - 1994 - 166 pages
Benchmarking Basics by James G. Patterson - 1996 - 79 pages
Benchmarking Carrots and Sticks by Julie Castonguay - 2009 - 396 pages
Benchmarking dos processos de negocios descobrindo e implementando as melhores praticas by Robert C. Camp - 1996 - 365 pages
Benchmarking for Best Practice by Mohamed Zairi - 2012 - 512 pages
Benchmarking for Best Practice by Mohamed Zairi - 1998 - 512 pages
Benchmarking for Best Practice by Mohamed Zairi - 1998 - 512 pages
Benchmarking for effective network management by Kornél Terplán - 1995 - 415 pages
Benchmarking For Nonprofits by Jason Saul - 2004 - 96 pages
Benchmarking For People Managers by John Bramham - 1997 - 231 pages
Benchmarking in the public and nonprofit sectors by Patricia Keehley, Neil N. Abercrombie - 2008 - 241 pages
Benchmarking Industry-Science Relationships by Organisation for Economic Co-operation and Development - 2002 - 198 pages
Benchmarking industry-science relationships by Organisation for Economic Co-operation and Development - 2002 - 198 pages
Benchmarking Security and Trust in Europe and the US by Leon Cremonini, Lorenzo Valeri - 2003 - 49 pages
Benchmarking the information technology function by Charles B. Greene - 1993 - 22 pages
Benchmarking U.S. science by United States. Congress. House. Committee on Science. Subcommittee on Basic Research - 2001 - 56 pages
Benchmarking US science - 2001 - 56 pages
Benchmarking US science by United States. Congress. House. Committee on Science. Subcommittee on Basic Research - 2001 - 56 pages
Benchmarking, Temporal Distribution, and Reconciliation Methods for Time Series by Estela Bee Dagum, Pierre A. Cholette - 2006 - 409 pages
Benchmarks in Hospitality and Tourism by S. Pyo - 2001 - 164 pages
Best practices in complementary and alternative medicine by Lynda W. Freeman - 2001 - 450 pages
Building a Total Quality Culture by Joe D. Batten - 1992 - 88 pages
Building coalitions by Betty E. Steffy, Jane Clark Lindle - 1994 - 107 pages
Building Reputational Capital by Kevin T. Jackson - 2004 - 240 pages
Building Reputational Capital : Strategies for Integrity and Fair Play that Improve the Bottom Line by Kevin T. Jackson Associate Professor of Legal and Ethical Studies Fordham University's Schools of Business - 2004 - 240 pages
Building Reputational Capital:Strategies for Integrity and Fair Play that Improve the Bottom Line by Kevin T. Jackson - 2004 - 240 pages
Building the Invisible Quality Corporation by Kevin R. Maromonte - 1996 - 207 pages
Building Total Quality by Tito Conti - 1993 - 303 pages
Business Performance Excellence - 2012 - 240 pages
Business Process Improvement Toolbox by Bjİrn Andersen - 2007 - 296 pages
Calidad como imperativo en la acción Social , La by Albert Serra - 2002 - 375 pages
Calidad total: qué la promueve, qué la inhibe by Luis A. Bellon Alvarez - 2001 - 96 pages
Calidad y calidez en la atención a las personas en situación de exclusión. - 2011 - 116 pages
Call Center Benchmarking by Jon Anton, David Gustin - 2000 - 84 pages
Case Studies from the Quality Improvement Support System by David H. Gustafson - 1998 - 107 pages
Caçadores de desperdicio um companheiro de bolso para a busca da qualidade e produtividade by INC CONWAY QUALITY, LUIZ LISKE - 1996 - 118 pages
Certificazione e sicurezza. Genesi e sviluppo di un modello culturale by Adarosa Ruffini - 2007 - 112 pages
Changing European human resource practices by Kathleen M. Carson, Conference Board - 1992 - 39 pages
Changing With Lean Six Sigma by A. Aruleswaran, Ph.d. - 2010 - 142 pages
Completeness by Philip B. Crosby - 1992 - 251 pages
Comunicação para a qualidade by Alípio do Amaral Ferreira - 2004 - 145 pages
Continuous quality assurance by Clifford S. Peterson - 1993 - 36 pages
Continuous quality improvement in health care : theory, implementation and applications by Curtis P. McLaughlin, Arnold D. Kaluzny - 1994 - 467 pages
Continuous Quality Improvement in Higher Education by John R. Dew, Molly McGowan Nearing - 2004 - 194 pages
Controle da qualidade by Humberto Stadler, Robson Seleme - 2008 - 181 pages
Controle Estatístico de Qualidade by Robert Wayne Samohyl - 2009 - 275 pages
Corporate architects by Marc Gravallese, American Institute of Architects - 1993 - 18 pages
Corporate Histories Ideas and Possibilities for Corporate, Business and Company Histories by Alfreda Doyle, Frieda Carrol - 2004 - 60 pages
Costruire un sistema gestionale per la qualità secondo ISO 9004: 2000 (certificabile ISO 9001:2000) by Giacomo Ughetto - 2004 - 256 pages
Customer Satisfaction Measurement for ISO 9000: 2000 by Bill Self, Greg Roche - 2012 - 176 pages
Customer Satisfaction Measurement for ISO 9000: 2000 by Nigel Hill, Bill Self, Greg Roche - 2002 - 148 pages
Customer Satisfaction Measurement for ISO 9000: 2000 by Nigel Hill, Bill Self, Greg Roche - 2002 - 148 pages
Customer Satisfaction Measurement for ISO 9000: 2000 by Nigel Hill, Bill Self, Greg Roche - 2002 - 148 pages
Da ISO 9000 a Vision 2000 senza traumi. Guida operativa per la Piccola e Media Impresa by Pietro Lafratta - 2001 - 112 pages
Demystifying Six Sigma by Alan Larson - 2003 - 191 pages
Department of Agriculture by Albert Gore - 1993 - 37 pages
Department of Education by Albert Gore - 1993 - 77 pages
Department of Education by Albert Gore - 1993 - 77 pages
Designing A World-Class Quality Management System For FDA Regulated Industries by David N. Muchemu - 2008 - 132 pages
Designing A World-Class Quality Management System For FDA Regulated Industries by David N. Muchemu - 2008 - 132 pages
Developing a quality curriculum by Allan A. Glatthorn - 1994 - 136 pages
Die Total Performance Scorecard by Hubert K. Rampersad - 2004 - 392 pages
Dienstbare Geister by Heidi Müller - 1981 - 284 pages
Documentação para sistemas de gestão by MARCOS ANTONIO LIMA DE OLIVEIRA - 2005 - 96 pages
Driving Your Company's Value by Michael J. Mard, Robert R. Dunne, Edi Osborne, James S. Rigby, Jr. - 2005 - 193 pages
Dynamic E-Business Implementation Management by Bennet Lientz, Kathryn Rea - 2001 - 314 pages
Dynamic E-Business Implementation Management by Bennet Lientz, Kathryn Rea - 2001 - 314 pages
Earn What You Deserve by Jerrold Mundis - 1996 - 288 pages
Earn what you deserve by Jerrold Mundis - 1995 - 271 pages
Eating the chocolate elephant by Mark D. Youngblood - 1994 - 335 pages
Economic policies in the 1970s by University of Michigan. Dept. of Economics - 1971 - 95 pages
Education and training for total quality management in the federal government by Frank L. Lewis, Federal Quality Institute (U.S.) - 1992 - 42 pages
Effecting a Quality Change by S W Field, K G Swift - 2012 - 147 pages
Effective Management of Benchmarking Projects by Mohamed Zairi - 2012 - 400 pages
Effective Management of Benchmarking Projects by Mohamed Zairi - 1998 - 348 pages
Effective Management of Benchmarking Projects by Mohamed Zairi - 1998 - 348 pages
El Cuadro de Mando Integral «Balanced Scorecard» by Francisco Amo Baraybar - 2011 - 81 pages
El kaizen/ the Kaizen by Manuel Francisco Suarez Barraza - 2007 - 416 pages
El segundo plan de la calidad de las Universidades. 3 Foro de reflexión. Almagro, mayo, 2001. Intervenciones, Documentos de Trabajo y Conclusiones by Miguel Ángel Collado Yurrita, Andrés Vázquez Morcillo - 2001 - 441 pages
Elevating the skills of the American workforce by Council on Competitiveness (U.S.) - 1993 - 22 pages
Employee-driven systems for safe behavior by Thomas R. Krause - 1995 - 284 pages
Enabling Excellence by Timothy A. Pine - 2007 - 102 pages
Enabling Excellence by Timothy A. Pine - 2007 - 102 pages
Engineered work measurement by Delmar W. Karger, Franklin H. Bayha - 1987 - 503 pages
Engineered work measurement by Delmar W. Karger, Franklin H. Bayha - 1987 - 503 pages
Entendendo, aprendendo, desenvolvendo qualidade by Marcus Vinicius Rodrigues - 2009 - 94 pages
Environmental Health and Safety Audits by Lawrence B. Cahill, Raymond W. Kane - 2010 - 686 pages
Environmental management quick and easy by Joe Kausek - 2007 - 278 pages
Environmental Tqm by John T. Willig - 1994 - 340 pages
Essentialism by Desna L. Wallin, Jon R. Ryan, American Association of Community Colleges - 1994 - 121 pages
Estratégia seis sigma by Peter S. Pande, Robert P. Neuman, Roland Cavanagh - 2007 - 442 pages
Everyday Excellence by Clive Shearer - 2006 - 252 pages
Excellence in government by David K. Carr, Ian D. Littman - 1990 - 297 pages
Explanatory report on the European agreement on au pair placement by Council of Europe - 1972 - 29 pages
FATOR HUMANO NA MANUTENÇAO, O by MILTON AUGUSTO GALVAO ZEN - 121 pages
Ferramentas Básicas da Qualidade by Prof. Msc. Francisco I. Giocondo César - 132 pages
Financial and clinical benchmarking by Hcia - 1998 - 169 pages
Firing on All Cylinders by Jim Clemmer - 1992 - 416 pages
Fit for Service by David Childs - 2007 - 183 pages
Foundations of Tqm A Readings Book by Joseph G. Van Matre - 1995 - 448 pages
Foundations of Tqm A Readings Book by Joseph G. Van Matre - 1995 - 448 pages
Four Practical Revolutions in Management by Shōji Shiba, David Walden - 2001 - 758 pages
From Baldrige to the Bottom Line by David W. Hutton - 2000 - 319 pages
Fundamentals Of Total Quality Management by Jens J. Dahlgaard, Kai Kristensen, Gopal K. Kanji - 2002 - 372 pages
Fundamentals Of Total Quality Management by Jens J. Dahlgaard, Kai Kristensen, Gopal K. Kanji - 2002 - 372 pages
Fundamentals of total quality management by Jens J. Dahlgaard, Kai Kristensen, Gopal K. Kanji - 1998 - 372 pages
GAPS 창의적 문제해결의 기술 by Kenneth H Blanchard, 켄블랜차드, Dana Gaines Robinson, James C. Robinson, Chun Chei Cho - 2003 - 178 pages
Garantia de Qualidade para Industrias Quimicas e de Processo by AMERICAN SOCIETY FOR QUALITY CONTROL - 96 pages
Gerenciamento da qualidade total by John Oakland - 1994 - 459 pages
Gerenciando a dinamica da qualidade by James Teboul - 1991 - 292 pages
Gerenciando a qualidade by David A. Garvin - 2002 - 357 pages
GESTAO ESTRATEGICA E INDICADORES DE DESEMPENHO by ALAN KARDEC PINTO, Alan Kardec, Joubert Flores E Eduardo seixas, FLORES FILHO, JOUBERT FORTES, EDUARDO DE SANTANA SEIXAS
GESTAO PELA QUALIDADE by GETULIO. A FERREIRA - 75 pages
Gestión de la calidad by Eulàlia Griful Ponsati, Miguel Ángel Canela Campos, Eulàlia Griful - 2005 - 236 pages
Gestão da Qualidade - Tópicos Avançados by OTAVIO J. OLIVEIRA - 2006 - 243 pages
Gestão por processos by SAULO BARBARA - 2008 - 316 pages
Get It Right by Ken Imler - 2006 - 179 pages
Get It Right by Ken Imler - 2006 - 179 pages
Getting Started in Six Sigma by Michael C. Thomsett - 2004 - 213 pages
Global e-government by Latif Al-Hakim - 2007 - 383 pages
Glossary And Tables For Statistical Quality Control - 2005 - 186 pages
Good Products, Bad Products: Essential Elements to Achieving Superior Quality by James Adams - 2011 - 255 pages
Gower handbook of quality management by Dennis Lock, David J. Smith - 1990 - 643 pages
Greener pastures on your side of the fence by Bill Murphy - 1998 - 379 pages
Guida allo sviluppo del sistema di gestione per la qualità negli enti locali. Guida operativa per la certificazione EN ISO 9001 by Walter Borellini, Alessandro Degli Innocenti - 2004 - 144 pages
Health & Safety, Environment and Quality Audits by Stephen Asbury, Peter Ashwell - 2012 - 256 pages
Health & Safety, Environment and Quality Audits by Stephen Asbury, Peter Ashwell - 2007 - 230 pages
Health Care Criteria for Performance Excellence - 2000 - 58 pages
Help-Desk e SAC com Qualidade by JULIANO STATDLOBER - 152 pages
House of Quality (Qfd) in a Minute by Christian N. Madu - 2006 - 116 pages
How to eat an elephant by John Gilbert - 2004 - 212 pages
How to implement total quality management, or, Continuous quality improvement by Miles Southworth, Donna Southworth - 1992 - 115 pages
Human capitalism by Robert S. Ozaki - 1992 - 211 pages
I sistemi di gestione per la qualità nelle piccole e medie imprese. Linee guida. Con CD-ROM - 2005 - 160 pages
Il bambino e la città - 1980 - 301 pages
Il sistema dei documenti nella gestione per la qualità. Uno strumento essenziale per creare valore by Guido Weiller - 2004 - 208 pages
Imperativo de la calidad en la acción Social, El by Miguel A. Millán, Juan Hernández Yáñez Fernando Fantova Azcoaga Cáritas Española - 2000 - 75 pages
Implantação de um programa de qualidade sob a ótica de gestão de mudanças by Dárcio José Cavana - 2008 - 226 pages
Implementation of Total Quality Management by Rolf E. Rogers - 1996 - 117 pages
Implementing continuous improvement management (CIM) in the public schools by Bill Borgers, Tommy A. Thompson - 1994 - 228 pages
Implementing Juran's Road Map for Quality Leadership by Al Endres - 1999 - 218 pages
Implementing Quality by Ron Basu - 2004 - 311 pages
Improve quality and productivity with simulation by Thomas J. Gogg, Jack R. A. Mott - 1992 - 275 pages
Improving outcomes in public health practice by G. E. Alan Dever - 1997 - 387 pages
In pursuit of quality by Lorri A. Grube, Conference Board, European Foundation for Quality Management - 1995 - 45 pages
Innovating With Integrity by Sandford F. Borins - 1998 - 346 pages
Innovative reward and recognition strategies in TQM by Bruce N. Pfau, Steven E. Gross - 1993 - 34 pages
Inside Knowledge by David S. Fearon, Steven Cavaleri, Ronald Prairie - 2006 - 281 pages
Insights to Performance Excellence 2007 by Mark L. Blazey - 2007 - 340 pages
Insights to Performance Excellence 2009-2010 by Mark L. Blazey - 2009 - 364 pages
Instructor's manual to accompany the management and control of quality by James R. Evans - 1996
Integrating Inspection Management Into Your Quality Improvement System by William D. Mawby - 2006 - 150 pages
Introduction to total quality by David L. Goetsch, Stanley M. Davis - 1994 - 606 pages
Involvement engineering by Richard J. Pierce - 1986 - 188 pages
Is Total Quality Management Enough for Competitive Advantage? Realities in Organizations Implementin by Jamal K. Al-Dabal - 2001 - 120 pages
ISO 14001 by Jorge Emanuel Reis Cajazeira - 1998 - 117 pages
ISO 14001 by Jorge Emanuel Reis Cajazeira - 1998 - 117 pages
ISO 9000 by Greg Hutchins - 1997 - 259 pages
ISO 9000 by Enio Viterbo Junior - 1996 - 343 pages
ISO 9000 quality management system design by Jay J. Schlickman - 1998 - 292 pages
ISO 9000 Quality Systems Handbook - Updated for the ISO 9001:2008 Standard by David Hoyle - 2009 - 802 pages
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